Frequently
Asked Questions
Sixt Irish car Rentals is fully
aware of the importance of your car rental to you. If you are travelling on
business or for pleasure we want to ensure that you receive the very best
service and vehicle possible. Please browse through the following Frequently
asked questions if you are looking for further detail on your impending car
rental. We look forward to assisting you. Are my booking details secure on this website? Yes. Sixt Irish Car Rentals has a fully
secure site. Sixt Irish Car Rentals use a
128 bit Thawte SSL Web Server to offer secure communications by encrypting all
data exchanged to and from the booking form on the website. Because of this you
can pass your credit card and personal details
through our booking system with confidence. We have strict guidelines as to our
client’s privacy and we will not pass on your details to any other party for
any reason. Basic Information- what happens when I submit a reservation? When you click on the “submit” button you will receive your
booking number beginning with “ICR” followed by a five (5) digit number e.g.
ICR12563. You will automatically receive an email to the address you have
supplied outlining your booking details. When you create a booking a secure
email confirmation is sent to the Sixt Irish Car Rentals reservation desk in
Limerick, Ireland. The rental is then added to the system and the car is made
available for hire. A 15% non-refundable booking deposit is charged to your
credit card at this stage. Please ensure that you complete the Booking Form in
Full, (paying particular attention when noting your Credit Card Details and
Email address), and that you have ensured that you are aware of the costs
involved. When you arrive at the rental desk at the airport you will sign a
rental agreement, pay any local charges or additional costs, be taken to your
vehicle and then be given any instruction on the vehicle as may be required.
Once you have started to drive the car you are liable for any accidents, damage
or other costs incurred until the vehicle is safely returned to the airport
compound. What kind of car can I expect? We operate the most modern fleet of
cars in Ireland and 95% of our vehicles will be under 6 months old. When you
ask for a quotation you will see that there are often 2 or more models or makes
offered within the "Car Group". Sixt Irish Car Rentals cannot
guarantee a particular make or model of car but we will guarantee a car within
the "Car Group" will be available for collection as required. Specific
requests for Cars with CD Players, airbags etc: and or other features cannot be
guaranteed as being available but we will make every attempt to supply if you
request them in the “additional comments” filed of the booking form. It is recommended that travellers
with additional luggage such as Golf Clubs or Fishing equipment rent a vehicle
one grade above the normal requirements shown on the quote form. If a renter
has a specific requirement for options please state them in the comments box of
the rental booking form. Irish Car Rentals will try to comply with any
reasonable request but cannot guarantee availability of a specific model. What Driver Information & drivers license requirements apply? To rent a car clients must be in
possession of a full unendorsed drivers licence (certain minor endorsements
such as speeding are acceptable, but please email at sixt@icrgroup.ie prior to booking to check if you are in
doubt), and must have at least one years driving experience. International
driver’s licenses MUST BE accompanied by the domestic license. (this is also
stated on the international license). There is no need to have an international
license if your domestic license is written in English or if the required information
is shown in English. The Minimum
age to rent a vehicle is 23 years, maximum 75 years. Drivers under 25 or over
70 are subject to an insurance surcharge of EUR 8 per day and an insurance
excess of EUR 1200; this excess may not be waived.
What is Included in EVERY rate
with Sixt Irish Car Rentals?
All our rates include
Unlimited Free Mileage, VAT @12.5% (VAT is the local Sales Tax), Third Party
Liability insurance and 24 AA Roadside assistance. Our system will
automatically generate a rate inclusive of Auto rental insurance’s (Collision
Damage Waiver and Theft Protection). You may choose to decline these
insurance’s being included in the rate by ticking the “Waive CDW” option on the
booking page. If you choose this option the main driver must be in possession
of a MasterCard Gold or Platinum issued by a US Bank. Further information on
this is available under the heading “MasterCard CDW waiver” down further. If you choose a rate inclusive of
Collision Damage Waiver (CDW) and Theft Protection (TP) insurance’s the
following paragraphs explain the implications. Collision Damage Waiver (CDW)
Explained
Collision Damage Insurance covers
damage to the rental car and limits the liability for damages to a vehicle
whilst on hire. In case of an accident resulting in
damage to a rental vehicle the Customer is liable for the first EUR 600 of
damage to the rental car. This liability of EUR 600 can be reduced to EUR 100
at an additional charge of EUR 8 per day. The excess on luxury cars, minivans
and minibuses is EUR 1000 and can be reduced to EUR 100 for an additional
charge of EUR 12 per day. These charges are collected at the point of
collection by the reservations agent. Irish Car Rentals include CDW
insurance in the quoted rate unless
you indicate on the booking page that you do not wish to have this
included. Theft Protection Explained
This is included in the rate (unless you indicate on the booking page
that you do not wish to have this included) and covers the value of the car if
it is stolen while in possession of the renter. The hirer is responsible for
the excess insurance charges for the vehicle. Customers are liable for the first
EUR 600 of damage to the rental car Excess liability of EUR 600 can be reduced
to EUR100 at a charge of EUR 8 per day. The excess on luxury cars, minivans and
minibuses is EUR 1000 and can be reduced to EUR 100 for an additional charge of
EUR 12 per day. This insurance does not cover for loss of personal possessions.
(For US Residents holding a MasterCard Gold or Platinum) MasterCard CDW waiver
MasterRental Insurance may allow you
to avoid the additional cost of the theft and collision damage waiver (CDW) for
rental cars in some countries. This coverage is ONLY available with Gold or
Platinum MasterCard's issued by US banks. If you pay for the entire rental with
your eligible MasterCard card, you may be covered for up to $50,000 without
excess. This is an insurance program; certain restrictions and exclusions
apply. In order to establish if your MasterCard includes Auto Rental Insurance
in the Republic of Ireland please call your credit card issuer and/or
MasterCard at 1 800 6227747. This
coverage is a service provided by MasterCard to the cardholder and therefore it
is the cardholders responsibility to ensure that they are adequately covered
for the entire duration of the rental period Can I hire a baby seat?
Yes. Please indicate in the “additional comments” field on the
booking for that you require a baby seat. Please advise us your child’s weight.
The baby seat will be available when you arrive. An additional cost fee of EUR
6 per day, EUR 42 per week to a maximum cost of EUR 84 on any rental applies.
INFO: In the front seat all children
must either be in a child seat or wear a seat belt. There are no exceptions to
this rule. In the rear seat children less than four years must use an
appropriate child restraint. Children
over 4 years must use an appropriate child restraint, where available, or a
seat belt. Where airbags are fitted the renter should check the enclosed handbook
about special precautions to be taken when using a child restraint in the front
seat. Can I drive my
car into Northern Ireland? Yes. If you wish to drive in
Northern Ireland it is a requirement of rental that they inform Sixt Irish Car
Rentals that you wish to do so on collection of the vehicle. (usually at the
airport desk) An additional charge of EUR 20 including Vat @12.5% applies. This
is to extend the AA 24 hour roadside assistance to cover Northern Ireland and
is compulsory. The renter is free then to drive throughout Northern Ireland.
Cars can not be taken off the island of Ireland. What is the Fuel Policy of Sixt
Irish Car Rentals?
Sixt Irish Car Rentals supplies the
rental vehicle full of fuel. The renter will be asked to pay a Fuel deposit at
the rental desk varying from EUR 45 to EUR 100 depending on type of vehicle
rented. This deposit will be fully refunded when the vehicle is returned full
of Fuel to the rental depot. How do I change or cancel my
reservation?
If you wish to change or cancel your
reservation please send an email to Sixt Irish Car Rentals at the following
email address: mailto:sixt@icrgroup.ie
Please mark on the subject line if you wish to “amend” or “cancel” the
reservation. Please always note your reservation number on the email. Can I travel out from one
location and return the vehicle to another?
Yes. Charges may apply for some locations. You can see what charges
may apply if you calculate your rate on the booking engine at http://www.irishcarrentals.com/icrmenu.html Where do I go when I arrive at my
destination?
DUBLIN AIRPORT: Pre-booked Car Hire Section, Arrivals Hall, Dublin Airport.
Tel: + 353 1 8444199. Directions to our
Dublin Airport desk: Turn right when you come out of baggage reclaim, walk
all the way to the end of the terminal (passing some other car rental companies
on your left). At the end of the terminal (near the bank machine) turn
right again and you will see the SIXT
sign and our desk) SHANNON AIRPORT Tel: + 353 61 472649 (Main Arrivals Hall) CORK AIRPORT: Pre-booked Car Hire Section, Arrivals Hall, Cork Airport.
Tel: + 353 21 4318644. Directions to our
Cork desk: Follow signs to CAR HIRE desks. Walk past all the other car
rental companies and SIXT Irish Car
Rentals is the last desk in the line. We deliver cars to many other locations including: Dublin City,
Belfast Airports and City, Killarney town, Kerry Airport, Galway City and
Airports, Knock Airport and Cork City. If you choose any one of these locations
please ask our reservations team for the exact meeting point at each
location. Reservations mailto:sixt@icrgroup.ie What happens if my flight is
cancelled?
If you flight is cancelled please
contact us via email mailto: mailto:sixt@icrgroup.ie
or through one of our Toll Free
numbers. UK and Europe: 00800 4747 4227, United States 1 877 347 3227. Our
international number is + 353 61 206088.
We will make every effort to keep you car until you arrive. Will my personal Auto Policy
cover me in Ireland?
We can not accept the insurance
coverage of a hirer if his/her policy is not a fully comprehensive Irish
policy. Insurance coverage from overseas companies or insurers s not accepted
due to past problems we have had. This is normal policy for Irish Car rental
companies. Will My Credit Card Cover Me for
CDW and Theft insurance’s?
The only credit card insurance that
covers for Auto rental insurance in the Republic of Ireland is MasterCard Gold
or Platinum (issued in the United States).
Please contact MasterCard direct to have this confirmed to you. Toll Free 1 800 622 7747 Do I Need Proof of MasterCard Insurance? It is always best to receive written confirmation from
MasterCard that you are covered. Please pay particular attention to the fine
print in relation to the rental duration permitted. What credit cards does Sixt Irish
Car Rentals accept?
Sixt Irish Car Rentals accepts
MasterCard, Visa, American Express and Diners Club. We accept Irish Laser Cards
but unfortunately we can not accept Switch cards for payment purposes. What if I get a traffic violation
while in possession of a rental vehicle?
If you get a traffic violation while
in possession of a Sixt Irish Car Rentals vehicle please advise our staff on
return. What happens if the car breaks
down?
In the very unlikely event of a
breakdown with Sixt Irish Car Rentals help is never far away. You are covered
by 24hour AA Roadside assistance insurance. Details of this service will be
provided in the rental agreement wallet you receive on arrival When do I have to include my
credit card number?
We need your credit card number when
you are booking the car. Please note the Sixt Irish Car Rentals site is secure.
Your personal details will not be shared with third Parties at any stage. Can I take the
seats out of a minivan? Unfortunately this is not possible. By law the seats have to
stay in the van. However Cargo vans are available on request. Please contact
the reservations team. Who do I
contact if I have any questions after I have rented the car? Full contact details are on your rental documentation. You
can email Sixt at mailto:sixt@icrgroup.ie Please submit your booking or rental
agreement number also. What happens
if I don’t like my car? In the unlikely
event that you are not completely satisfied with your rental car please call
the nearest office to you. The telephone numbers will be supplied to you on
arrival How old are the
vehicles in your fleet? On average
vehicles are less that six months old. Every effort is made to have the best
vehicle available. What do I do
if I lock my keys in the car, get a flat tire or break down? Every Sixt Car is covered by a 24-Hour AA Roadside
assistance policy. The Free phone details in Ireland are available with your
rental agreement when you pick the car up. Sixt has a specific Policy with the
AA in Ireland (The AA in Ireland is similar to “AAA” in the U.S.) What do I do
in the event of an accident? In the event of a traffic accident please notify Sixt Irish
Car Rentals as soon as possible Contact the Irish Police (Gardai) on 999 and
ensure that the police (Gardai) are called, so that they can report the
accident. Do not admit liability at any stage. How much does
petrol cost in Ireland ? Petrol varies
around the country, but generally costs between .Euro 0.80 and Euro 0.90 per litre. Should I Hire
a Manual or Automatic? If you drive a stick shift at home and are well used to it,
you should have no trouble in Ireland, except that the gear stick is on your
left-hand side. With the small country roads and all the hills in Ireland it is
sometimes better to have automatic. Is the local
tax (VAT) included in my rates ? Yes. The rate is at 12.5%. This can not be claimed back by
non-US Nationals as car rental is a service not a product. Can I extend
my rental dates? Yes. You can call the nearest Sixt car rental location to
extend your rental. Our phone number will be on the rental agreement. Can I tow with
a rental car? Unfortunately this
is not permitted. Towing is a violation of the rental agreement and is not
permitted under any circumstances Can I rent a
car with a roof rack or bike rack? Unfortunately roof racks and bicycle racks are not available for hire and may not
be attached to the rental car. What if I have another question? If you have another question please
email our reservations team mailto:sixt@icrgroup.ie We will be more than happy to
assist.  |
